Privacy policy

Ginko Displays (“we”, “our”, “us”) is committed to protecting your personal data and to offering a transparent, secure and compliant experience when you interact with our website, our products and our services.

This privacy policy explains what information we collect, how we use it, and the rights you have under the General Data Protection Regulation (GDPR).

1. Data controller

The data controller responsible for your personal information is:

• Ginko SAS, société par actions simplifiée
• 110 rue de Fontenay, 94300 Vincennes, France
• Email: contact@ginkodisplays.com

2. Information we collect

We only collect the data needed to provide our services, improve our website and communicate with you.

2.1. Information you provide

• Contact information (name, email address, phone number)
• Business information (company, role, project details when you enquire about our displays)
• Preferences (product configuration, tailor-made requests)
• Content submitted through our forms (demo requests, quote enquiries, messages)

2.2. Information collected automatically

When you browse our website:

• Aggregate audience statistics (pages viewed, referring site, country, type of device), measured by Plausible Analytics without cookies, without personal data and without any identifier assigned to a visitor
• Technical and security logs kept by our hosting provider, used solely to operate and secure the site

2.3. Information from third parties

We purchase no personal data from external providers, and no advertising network feeds data into this site. The only information a third party may pass on to us is what you choose to send us through a professional platform, for instance a message on LinkedIn.

3. How we use your data

We process your data exclusively for legitimate and clearly defined purposes:

3.1. To provide our services

• Responding to your enquiries
• Organising demo sessions or product presentations
• Preparing quotes or commercial proposals
• Managing tailor-made product requests

3.2. To improve our website

Aggregate audience statistics help us understand which pages are useful and keep the site fast, compatible and secure. Because they are aggregated, they never tell us who you are and never allow us to follow an individual visitor.

3.3. Communication

If you have subscribed to our newsletter, we send you news about our products and our work. Every message contains an unsubscribe link.

We run no retargeting, no advertising based on your data, and no automated profiling that produces legal or similarly significant effects.

4. Legal bases for processing (GDPR)

We rely on the following legal grounds:

• Consent (Art. 6.1.a): newsletter
• Contractual necessity and pre-contractual steps (Art. 6.1.b): quote and demo requests, business discussions
• Legitimate interest (Art. 6.1.f): securing the site, aggregate audience measurement
• Legal obligation (Art. 6.1.c): accounting

5. Data sharing

We never sell your personal information. We share only the data that is necessary, with:

• Our hosting provider, OVH SAS (Roubaix, France)
• The provider that delivers our newsletter, if you have subscribed to it
• Invoicing and accounting providers, where applicable
• Professional partners involved in delivering a project, under confidentiality agreements

Every processor is selected for its GDPR compliance and its security standards. Our audience measurement tool, Plausible Analytics, receives no personal data at all.

6. Data retention

We keep your data only as long as it serves the purpose it was collected for:

• Enquiries and quote requests: 3 years from our last contact with you
• Newsletter subscriptions: until you unsubscribe, then removed within 30 days
• Contractual and accounting records: 10 years, as required by French law
• Server and security logs: 12 months

7. Cookies

This website sets no advertising cookie and no third-party tracking cookie.

Audience measurement is handled by Plausible Analytics, which is cookie-free, collects no personal data and stores its data within the European Union. Under the criteria set by the CNIL, this measurement is exempt from prior consent, which is why you are not asked to accept a cookie banner.

The only data stored on your device is strictly functional:

• Your currency preference, kept in your browser local storage
• A temporary security token used by the anti-spam check on our contact form

Full details are given in our cookie policy.

8. Your rights

Under the GDPR, you may at any time:

• Access the personal data we hold about you
• Ask us to correct data that is inaccurate or incomplete
• Ask us to erase your data
• Ask us to restrict how we process it
• Object to processing based on our legitimate interest
• Receive your data in a portable, machine-readable format
• Withdraw your consent at any time, without affecting past processing

Write to contact@ginkodisplays.com. We answer within one month. We may ask you to confirm your identity before acting on a request.

9. Data transfers

Our hosting and audience measurement providers store data within the European Union. Should a provider process data outside the EU, that transfer would be covered by the European Commission standard contractual clauses or by an adequacy decision.

10. Contact and complaints

For any question about this policy or about your data, write to contact@ginkodisplays.com.

If you believe your rights are not respected, you may lodge a complaint with the CNIL, the French data protection authority: 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07.